Job Description
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
In this role, you will:
*Communicating with clients through various channels providing product and service information and resolving product and service problems
*Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
*Processing contracts and legal documents
*Keeping record of customer interactions, transactions, comments and complaints
*Ensure customer satisfaction and provide professional customer support
Requirements:
*A minimum of secondary education
*Preferably Undergraduate in business
*At least 1-2 years of experience in a Customer Support role
*Knowledge of ticketing systems and Customer support practices
*Excellent verbal and written communication skills
*Strong organization skills
*Problem-solving and multi-tasking skills
*Patient
*Flexible
*Enthusiastic
*Empathy/Compassion
Benefits:
*A fast paced, high performing team
*Multicultural environment with over 60 different nationalities
*Competitive Tax-free Salary
*Comprehensive Health insurance
*Annual Air Ticket Allowance
*Employee discounts at multiple vendors across the emirates
*Rewards & Recognitions
*Learning & Development
Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
