Job Description
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Responsibilities Include, But Are Not Limited To:
* Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
* Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
* Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
* Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
* This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
* Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
* This role will be working from Bangalore (BLR18) Corporate office.
Basic Qualifications:
* Bachelor's degree
* 1+ years of professional work experience
Preferred Qualifications:
Basic Understanding and troubleshooting skills on Network Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Job ID: 3206516 | ADCI - Karnataka - A66
